You are so close to having a superior customer service experience. Before we meet each other, here a few common questions most people ask.
Frequently Asked Questions
To save you some time, here’s a quick overview of the most common questions that people like yourself usually inquire about, before deciding to obtain a free quote.
How often should I get my windows/gutters/solar panels cleaned?
Most people get their windows cleaned on a quarterly basis. Some more often depending on how close to the ocean they live. Gutters are usually cleaned out every 6 months to keep everything flowing smoothly. Again, some more often depending on how many trees surround them, As for solar panels, 1 per year is the norm.
Do you use any harsh chemicals in your solution?
The solution I use in my water is 100% biodegradable. I use 2 solutions in my water. The first is Earth Choice washing up liquid. This cuts through the dirt and grease on the windows. The second is called GG4, which helps soften the water and allow my squeegee to slide better on the glass. Combined, these two products are my secret solution.
Who can I expect to come to perform the work after I book it?
I personally perform all the work which guarantees the high standard that all my customers come to expect. It is just me and only me every time.
What happens if it rains during or right after my clean?
All window cleans come with a 48hr. rain guarantee. If the rain spots any of your sparkling glass, please give me a call and I would be more than happy to come back and touch up any affected areas free of charge.
How accurate is your booking time. Do I need to be home all day?
I strive to be on time every time. If you make a booking for 9am, I will send you a reminder the day before the clean either by text massage or email (whichever you prefer). If I am running a little late or early, I will call and let you know so you are not waiting and wondering.
What do I do if I am so happy with the service that I can't contain myself?
This happens a lot. Once people see the difference clean windows make, they want to tell it to all their friends. This is natural. In fact I encourage it! Telling like minded people about my services enable me to build a fantastic business with awesome customers who really appreciate my work. A win-win for both of us.
Get In Touch
Thanks for taking the time to consider my services. I can ensure you that I will strive to exceed your expectations not only on the quality and level of service you will receive but also in the execution of the services performed. I look forward to hearing from you and hopefully working together in the near future,
Big Blue Window Cleaning
Mt Martha VIC 3934
T: 0423 365 598